Farandsoft

Orders through WhatsApp.

Ayla receives the customer request, prepares a product draft and leaves it ready to review before sending it into the commercial workflow.

Voice
Photo
Text
Catalog
WhatsApp•••
TODAY
Hi! What do you need?
Two crates of beer and one butter.
ORDER DRAFT
Prepared proposal
2 × Beer✓
1 × Butter✓
Review before confirming
Confirm order

Usage flow

The customer starts the order from WhatsApp. Ayla interprets the content, identifies products and prepares a draft for review.

CustomerSpeak, write, send a photo or select from the catalog.
✦AylaInterprets the content, identifies products and generates a reviewable draft.
✓ValidationThe order is reviewed before entering the commercial flow.
▦ManagementIt is routed to the sales rep, telesales or ERP according to configuration.

What happens next depends on the company configuration.

Once prepared and validated, the order can be sent to different destinations according to the defined commercial workflow.

01Assigned sales repIf the company uses OrdersCE, the order reaches the assigned sales rep for review and confirmation.
02Telesales userIt can also be sent to a telesales user for review and management.
03ERPIn some cases, the order can be integrated directly into the ERP.

Virtual office

Customers can check information and perform common actions from the same WhatsApp channel.

Hi Farandsoft Mobile, select an option:

Orders
Repeat last order›
Shipment status›
Account management
Invoice copy›
Outstanding balance›
Support
Request a sales call›
Response based on customer profile›

Useful information for the customer.

Options can be adapted according to the customer, their history and the actions the company wants to offer.

✓
A menu based on the profile

The customer sees the actions available at each moment.

Commercial transparency

The sales rep receives clear alerts about relevant customer actions, even when unavailable.

Ayla serves the customer and informs the sales rep.

Ayla manages the conversation and tells the sales rep what is happening, with the context needed to decide whether follow-up is required.

A
Ayla · Sales teamCustomer notifications
✓
New order

FARANDSOFT MOBILE S.L. has sent an order.

Now · No intervention required
!
Call request

RESTAURANTE EL MIRADOR S.L. has asked to be contacted by a sales rep.

Pending · Follow-up required
i
Customer question

HOTEL COSTA AZUL S.L. asks whether the order can be delivered next Monday.

Today · Informational alert

Proactive communication

Ayla does not only respond when someone starts a conversation. It can also detect relevant situations and send alerts to customers, sales reps or company managers.

Ayla communicates with customers, sales reps and managers.

The company defines which situations should trigger communication. Ayla checks the available information and prepares the message for the right recipient.

Ayla · proactive communication
CCustomer•••
TODAY
Tomorrow is our route day in your area. Please place your order before 6pm.
Order reminder
New order
ASales agent•••
TODAY
Review this customer follow-up.
Sales alertThey have stopped buying usual references.
DManager•••
TODAY
Weekly summary prepared.
Sales summary+12% compared with previous period5436 orders · 4386 active customers

You have the final say

Ayla understands orders and prepares proposals, but each company keeps control over its own rules. From the management panel you can adjust criteria, exceptions and product interpretation so the result fits the way you work.

Rule example

If the customer buys 2 cases of wine, add a new line with item LIBES34 - Basic oenology book.

01Products and formatsEquivalences and usual ways of ordering.
02Commercial criteriaOwn rules applied only when the condition is met.
03Company controlOwn information and decisions that help Ayla respond better.