Frequently asked questions.
Answers to common questions about Farandsoft, our solutions, integrations and the way we support each customer.
Who is Farandsoft?
Farandsoft is a technology company with almost 30 years of experience developing business software that saves time and resources. We create solutions that make day-to-day work easier for sales, logistics and administration teams.
What types of companies are Farandsoft products designed for?
Especially distribution, consumer goods, food, beverages, retail, logistics and companies with sales or delivery teams that manage orders, deliveries, documents, customers and ERP information every day.
Which Farandsoft products could be useful for me?
OrdersCE for presales, van sales, orders and commercial documents. ShopApp so your end customers can place orders and access documents. FsLogistics to manage deliveries, routes and last-mile logistics. Ayla to automate administrative tasks and support sales teams with artificial intelligence.
Does Farandsoft integrate with my ERP?
We have prepared integrations with many ERP systems. If your ERP is not listed, we can study a custom integration to adapt our solutions to your infrastructure, data and processes.
Do I need to change my ERP to use Farandsoft?
No. Our solutions are designed to integrate with your existing ERP and work with the real processes of each company.
Can I request a demo before deciding?
Yes. You can request a demo so we can review your case, your processes and the products that best fit your company.
Do the products work in mobility?
Yes. Farandsoft specializes in business mobility. Our solutions are designed for sales teams, delivery teams, customers and users who need to work from different devices and locations.
What is Ayla?
Ayla is Farandsoft’s artificial intelligence agent. It helps reduce administrative tasks, interpret commercial information and support teams in generating opportunities, retaining customers and selling more.
Can I use just one product or do I need several solutions?
You can start with a single solution and expand later. Each product can deliver value independently, and they can also work together as connected solutions.
How long does implementation take?
It depends on the ERP, the processes and the project scope. The goal is to reduce implementation times by starting from prepared integrations whenever possible.
What if my company has very specific processes?
We can study custom adaptations and integrations. We understand integration as a key part of the project, not as an add-on.
What kind of technical support does Farandsoft provide?
Farandsoft provides close and direct technical support. In addition to email or ticket-based support, our customers have direct telephone assistance for incidents, operational questions or daily usage needs. Our support team knows each customer’s particularities, operations and integrations, allowing us to provide faster, more precise and personalized assistance.